A chatbot is a software application that allows users and businesses to interact through a medium such as voice, text, video, file sharing, and image. It provides enhanced customer engagement in several applications includes retail, healthcare, banking financial services, and insurance, e-commerce, and others.
The higher adoption of the chatbot system is projected to upsurge due to the increasing adoption of artificial intelligence technology in the services sector. In addition, the chatbot is majorly used to offer instant and effective customer support by the company to improve the customer experience with advancement in the support and service segment. This crucial fact significantly contributes to the global Chatbot market.
However, among the several factors responsible for hampering the growth of the chatbot market, technological capability to host and support chatbot operation to provide a smooth user experience holds major importance.
Chatbot Market Segment Overview
Based on the platform, the Mobile segment is projected to enlarge at a significant pace in the forecast period. This is mainly due to its ubiquitous nature and owing to the dominance over another platform for messaging. In addition to this, the adoption of chatbots resulting from the demand to rise interaction with the customer has allowed both large, and small, and medium enterprises to improve efficiency and increase customer engagement through mobile-based customer engagement app.
Chatbot Market, By Platform
· Web-based
· Mobile
· Stand-alone
Chatbot Market, By Enterprise Size
· Small and Medium Enterprises
· Large Enterprises
Chatbot Market Regional Overview
Region-wise, North America accounted for the largest share of the global Chatbot Market. This is because it is a major hub of startups in the Chatbot industry, and the majority of the implementations of chatbots occurred in this region. In addition, the growth in this region is mainly driven by demand from countries such as the U.S. and Canada. Similarly, Asia Pacific is expected to emerge as a noteworthy region in the Chatbot market as the region is one of the significant markets for the mobile segment. The rapid adoption of mobile in the Asia Pacific region is projected to provide several opportunities for the adoption of chatbot applications.
Chatbot Market, By Geography
· North America (US & Canada)
· Europe (UK, Germany, France, Italy, Spain, Russia & Rest of Europe)
· Asia-Pacific (Japan, China, India, Australia, & South Korea, & Rest of Asia-Pacific)
· LAMEA (Brazil, Saudi Arabia, UAE & Rest of LAMEA)
Chatbot Market Competitor overview
Some key developments and strategies adopted by manufacturers in Chatbot are highlighted below.
· In July 2021, Facebook AI released ‘BlenderBot 2.0’: an open-source chatbot that builds long-term memory and searches the internet to engage in intelligent conversations with users.
Chatbot Market, Key Players
· Astute Solutions
· Facebook, Inc.
· Google, Inc.
· Haptik, Inc.
· Helpshift
· Imperson Ltd.
· Kasisto Inc.
· Kiwi, Inc.
· Microsoft Corporation
· Pandorabots, Inc.
· Slack Technologies, Inc.
· ToyTalk (PullString Inc.)
· Yahoo Inc.
1. Introduction
- 1.1. Research Scope
- 1.2. Market Segmentation
- 1.3. Research Methodology
- 1.4. Definitions and Assumptions
2. Executive Summary
3. Market Dynamics
- 3.1. Market Drivers
- 3.2. Market Restraints
- 3.3. Market Opportunities
4. Key Insights
- 4.1. Key Emerging Trends – For Major Countries
- 4.2. Latest Technological Advancement
- 4.3. Regulatory Landscape
- 4.4. Industry SWOT Analysis
- 4.5. Porters Five Forces Analysis
5. Global Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 5.1. Key Findings / Summary
- 5.2. Market Analysis, Insights and Forecast – By Platform
- 5.2.1. Web-based
- 5.2.2. Mobile
- 5.2.3. Stand-alone
- 5.3. Market Analysis, Insights and Forecast – By Enterprise Size
- 5.3.1. Small and Medium Enterprises
- 5.3.2. Large Enterprises
- 5.4. Market Analysis, Insights and Forecast – By Region
- 5.4.1. North America
- 5.4.2. Europe
- 5.4.3. Asia Pacific
- 5.4.4. Latin America, Middle East and Africa
6. North America Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 6.1. Key Findings / Summary
- 6.2. Market Analysis, Insights and Forecast – By Platform
- 6.2.1. Web-based
- 6.2.2. Mobile
- 6.2.3. Stand-alone
- 6.3. Market Analysis, Insights and Forecast – By Enterprise Size
- 6.3.1. Small and Medium Enterprises
- 6.3.2. Large Enterprises
- 6.4. Market Analysis, Insights and Forecast – By Country
- 6.4.1. U.S.
- 6.4.2. Canada
7. Europe Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 7.1. Key Findings / Summary
- 7.2. Market Analysis, Insights and Forecast – By Platform
- 7.2.1. Web-based
- 7.2.2. Mobile
- 7.2.3. Stand-alone
- 7.3. Market Analysis, Insights and Forecast – By Enterprise Size
- 7.3.1. Small and Medium Enterprises
- 7.3.2. Large Enterprises
- 7.4. Market Analysis, Insights and Forecast – By Country
- 7.4.1. UK
- 7.4.2. Germany
- 7.4.3. France
- 7.4.4. Italy
- 7.4.5. Spain
- 7.4.6. Russia
- 7.4.7. Rest of Europe
8. Asia Pacific Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 8.1. Key Findings / Summary
- 8.2. Market Analysis, Insights and Forecast – By Platform
- 8.2.1. Web-based
- 8.2.2. Mobile
- 8.2.3. Stand-alone
- 8.3. Market Analysis, Insights and Forecast – By Enterprise Size
- 8.3.1. Small and Medium Enterprises
- 8.3.2. Large Enterprises
- 8.4. Market Analysis, Insights and Forecast – By Country
- 8.4.1. China
- 8.4.2. India
- 8.4.3. Japan
- 8.4.4. Australia
- 8.4.5. South East Asia
- 8.4.6. Rest of Asia Pacific
9. Latin America, Middle East and Africa Chatbot Market Analysis (USD Billion), Insights and Forecast, 2020-2027
- 9.1. Key Findings / Summary
- 9.2. Market Analysis, Insights and Forecast – By Platform
- 9.2.1. Web-based
- 9.2.2. Mobile
- 9.2.3. Stand-alone
- 9.3. Market Analysis, Insights and Forecast – By Enterprise Size
- 9.3.1. Small and Medium Enterprises
- 9.3.2. Large Enterprises
- 9.4. Market Analysis, Insights and Forecast – By Country
- 9.4.1. Brazil
- 9.4.2. Saudi Arabia
- 9.4.3. UAE
- 9.4.4. Rest of LAMEA
10. Competitive Analysis
- 10.1. Company Market Share Analysis, 2018
- 10.2. Key Industry Developments
- 10.3. Company Profile
- 10.4. Astute Solutions
- 10.4.1. Business Overview
- 10.4.2. Segment 1 & Service Offering
- 10.4.3. Overall Revenue
- 10.4.4. Geographic Presence
- 10.4.5. Recent Development
- 10.5. Facebook, Inc.
- 10.6. Google, Inc.
- 10.7. Haptik, Inc.
- 10.8. Helpshift
- 10.9. Imperson Ltd.
- 10.10. Kasisto Inc.
- 10.11. Kiwi, Inc.
- 10.12. Microsoft Corporation
- 10.13. Pandorabots, Inc.
- 10.14. Slack Technologies, Inc.
- 10.15. ToyTalk (PullString Inc.)
Data Library Research are conducted by industry experts who offer insight on industry structure, market segmentations technology assessment and competitive landscape (CL), and penetration, as well as on emerging trends. Their analysis is based on primary interviews (~ 80%) and secondary research (~ 20%) as well as years of professional expertise in their respective industries. Adding to this, by analysing historical trends and current market positions, our analysts predict where the market will be headed for the next five years. Furthermore, the varying trends of segment & categories geographically presented are also studied and the estimated based on the primary & secondary research.
In this particular report from the supply side Data Library Research has conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and SOFT) of the companies that active & prominent as well as the midsized organization
FIGURE 1: DLR RESEARH PROCESS
Extensive primary research was conducted to gain a deeper insight of the market and industry performance. The analysis is based on both primary and secondary research as well as years of professional expertise in the respective industries.
In addition to analysing current and historical trends, our analysts predict where the market is headed over the next five years.
It varies by segment for these categories geographically presented in the list of market tables. Speaking about this particular report we have conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and many more) of the major players active in the market.
Secondary ResearchSecondary research was mainly used to collect and identify information useful for the extensive, technical, market-oriented, and Friend’s study of the Global Extra Neutral Alcohol. It was also used to obtain key information about major players, market classification and segmentation according to the industry trends, geographical markets, and developments related to the market and technology perspectives. For this study, analysts have gathered information from various credible sources, such as annual reports, sec filings, journals, white papers, SOFT presentations, and company web sites.
Market Size EstimationBoth, top-down and bottom-up approaches were used to estimate and validate the size of the Global market and to estimate the size of various other dependent submarkets in the overall Extra Neutral Alcohol. The key players in the market were identified through secondary research and their market contributions in the respective geographies were determined through primary and secondary research.
Forecast Model
