The global customer success platforms market is expected to grow from USD 840.21 million in 2018 to USD 2,742.37 million by 2026 at a CAGR of 26.44% during the forecast period from 2018-2026.
Global customer success platforms market is expected to reach USD 2,742.37 million by 2026, at a CAGR of 26.44% from 2018 to 2026. The customer success platform is an emerging technology, which addresses critical business issues by combining data from multiple sources, such as social media, email, websites, customer relationship management (CRM) systems, and various third-party websites. Providers in the market deliver such solutions as a comprehensive standalone platform or software based on various needs, such as customer onboarding, workflow management, and sales and marketing management. Vendors are leveraging customer success platforms to reduce churn, maximize customer satisfaction, and increase upselling and cross-selling to increase the market share in the global market during the forecast period.
Market Overview:
Customer success software is used by businesses to ensure, interactions with the company, customers achieve the outcome that enterprises anticipate them to reach as they use the product. It often integrates with help desk software, CRM software, and social media management software tools. Factors such as advent of cloud computing in customer success, the increasing demand for advanced solutions to monitor customer scores and reduce churn, and rise in the data volume due to increased digitalization are expected to drive the adoption of customer success platforms solution and services. Moreover, increasing adoption of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML), and increasing investments in customer success platform startups are anticipated to create ample opportunities for customer success platforms solution providers.
Key players in the Global customer success platforms market are Gainsight (US), Salesforce (US), Freshworks (US), Totango (US), Amity (Canada), Strikedeck (US), ChurnZero (US), ClientSuccess (US), Bolstra (US), Salesmachine (US), UserIQ (US), Planhat (Sweden), AppsForOps (Australia), Catalyst (US), Armatic Technologies (US), CustomerSuccessBox (US), Client Share (England), Wootric (US), Komiko (US), and Akita (Ireland)
Report Description:
Data Library Research are conducted by industry experts who offer insight on industry structure, market segmentations technology assessment and competitive landscape (CL), and penetration, as well as on emerging trends. Their analysis is based on primary interviews (~ 80%) and secondary research (~ 20%) as well as years of professional expertise in their respective industries. Adding to this, by analysing historical trends and current market positions, our analysts predict where the market will be headed for the next five years. Furthermore, the varying trends of segment & categories geographically presented are also studied and the estimated based on the primary & secondary research.
In this particular report from the supply side Data Library Research has conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and SOFT) of the companies that active & prominent as well as the midsized organization
FIGURE 1: DLR RESEARH PROCESS
Extensive primary research was conducted to gain a deeper insight of the market and industry performance. The analysis is based on both primary and secondary research as well as years of professional expertise in the respective industries.
In addition to analysing current and historical trends, our analysts predict where the market is headed over the next five years.
It varies by segment for these categories geographically presented in the list of market tables. Speaking about this particular report we have conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and many more) of the major players active in the market.
Secondary ResearchSecondary research was mainly used to collect and identify information useful for the extensive, technical, market-oriented, and Friend’s study of the Global Extra Neutral Alcohol. It was also used to obtain key information about major players, market classification and segmentation according to the industry trends, geographical markets, and developments related to the market and technology perspectives. For this study, analysts have gathered information from various credible sources, such as annual reports, sec filings, journals, white papers, SOFT presentations, and company web sites.
Market Size EstimationBoth, top-down and bottom-up approaches were used to estimate and validate the size of the Global market and to estimate the size of various other dependent submarkets in the overall Extra Neutral Alcohol. The key players in the market were identified through secondary research and their market contributions in the respective geographies were determined through primary and secondary research.
Forecast Model
