The global customer success platforms market is expected to grow from USD 840.21 million in 2018 to USD 2,742.37 million by 2026 at a CAGR of 26.44% during the forecast period from 2018-2026.
Global customer success platforms market is expected to reach USD 2,742.37 million by 2026, at a CAGR of 26.44% from 2018 to 2026. The customer success platform is an emerging technology, which addresses critical business issues by combining data from multiple sources, such as social media, email, websites, customer relationship management (CRM) systems, and various third-party websites. Providers in the market deliver such solutions as a comprehensive standalone platform or software based on various needs, such as customer onboarding, workflow management, and sales and marketing management. Vendors are leveraging customer success platforms to reduce churn, maximize customer satisfaction, and increase upselling and cross-selling to increase the market share in the global market during the forecast period.
Market Overview:
Customer success software is used by businesses to ensure, interactions with the company, customers achieve the outcome that enterprises anticipate them to reach as they use the product. It often integrates with help desk software, CRM software, and social media management software tools. Factors such as advent of cloud computing in customer success, the increasing demand for advanced solutions to monitor customer scores and reduce churn, and rise in the data volume due to increased digitalization are expected to drive the adoption of customer success platforms solution and services. Moreover, increasing adoption of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML), and increasing investments in customer success platform startups are anticipated to create ample opportunities for customer success platforms solution providers.
Key players in the Global customer success platforms market are Gainsight (US), Salesforce (US), Freshworks (US), Totango (US), Amity (Canada), Strikedeck (US), ChurnZero (US), ClientSuccess (US), Bolstra (US), Salesmachine (US), UserIQ (US), Planhat (Sweden), AppsForOps (Australia), Catalyst (US), Armatic Technologies (US), CustomerSuccessBox (US), Client Share (England), Wootric (US), Komiko (US), and Akita (Ireland)
Report Description:
- 2018 has been considered as the base year for the study, historic year 2015, 2016, and 2017, the forecast period considered is from 2019 to 2026
- The study delivers a comprehensive analysis of global customer success platforms market by application, component, deployment model, organization size, industry vertical, and region
- The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026
- Porter’s Five Forces model is used in order to recognize the competitive scenario in the global customer success platforms market. This report incorporates the industry analysis which is focused on providing an extensive view of the customer success platforms market
- The study also includes attractiveness analysis of application, component, deployment model, organization size, industry vertical, and region which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market
- The report provides company profile of the key players operating in the customer success platforms market and a comparative analysis based on their business overviews, product offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
- The market estimates have been evaluated by considering the effect of different political, economic, social, technological and legal factors which are based on our extensive secondary research, primary research, and in-house databases.
1 Report Overview
- 1.1 Study Scope
- 1.2 Key Market Segments
- 1.3 Players Covered: Ranking by Customer Success Platforms Revenue
- 1.4 Market Analysis by Type
- 1.4.1 Global Customer Success Platforms Market Size Growth Rate by Type: 2020 VS 2026
- 1.4.2 Solutions
- 1.4.3 Services
- 1.5 Market by Application
- 1.5.1 Global Customer Success Platforms Market Share by Application: 2020 VS 2026
- 1.5.2 Sales and Marketing Management
- 1.5.3 CEM
- 1.5.4 Risk and Compliance Management
- 1.6 Study Objectives
- 1.7 Years Considered
2 Global Growth Trends by Regions
- 2.1 Customer Success Platforms Market Perspective (2015-2026)
- 2.2 Customer Success Platforms Growth Trends by Regions
- 2.2.1 Customer Success Platforms Market Size by Regions: 2015 VS 2020 VS 2026
- 2.2.2 Customer Success Platforms Historic Market Share by Regions (2015-2020)
- 2.2.3 Customer Success Platforms Forecasted Market Size by Regions (2021-2026)
- 2.3 Industry Trends and Growth Strategy
- 2.3.1 Market Top Trends
- 2.3.2 Market Drivers
- 2.3.3 Market Challenges
- 2.3.4 Porter’s Five Forces Analysis
- 2.3.5 Customer Success Platforms Market Growth Strategy
- 2.3.6 Primary Interviews with Key Customer Success Platforms Players (Opinion Leaders)
3 Competition Landscape by Key Players
- 3.1 Global Top Customer Success Platforms Players by Market Size
- 3.1.1 Global Top Customer Success Platforms Players by Revenue (2015-2020)
- 3.1.2 Global Customer Success Platforms Revenue Market Share by Players (2015-2020)
- 3.1.3 Global Customer Success Platforms Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
- 3.2 Global Customer Success Platforms Market Concentration Ratio
- 3.2.1 Global Customer Success Platforms Market Concentration Ratio (CR5 and HHI)
- 3.2.2 Global Top 10 and Top 5 Companies by Customer Success Platforms Revenue in 2019
- 3.3 Customer Success Platforms Key Players Head office and Area Served
- 3.4 Key Players Customer Success Platforms Product Solution and Service
- 3.5 Date of Enter into Customer Success Platforms Market
- 3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
- 4.1 Global Customer Success Platforms Historic Market Size by Type (2015-2020)
- 4.2 Global Customer Success Platforms Forecasted Market Size by Type (2021-2026)
5 Customer Success Platforms Breakdown Data by Application (2015-2026)
- 5.1 Global Customer Success Platforms Market Size by Application (2015-2020)
- 5.2 Global Customer Success Platforms Forecasted Market Size by Application (2021-2026)
6 North America
- 6.1 North America Customer Success Platforms Market Size (2015-2020)
- 6.2 Customer Success Platforms Key Players in North America (2019-2020)
- 6.3 North America Customer Success Platforms Market Size by Type (2015-2020)
- 6.4 North America Customer Success Platforms Market Size by Application (2015-2020)
7 Europe
- 7.1 Europe Customer Success Platforms Market Size (2015-2020)
- 7.2 Customer Success Platforms Key Players in Europe (2019-2020)
- 7.3 Europe Customer Success Platforms Market Size by Type (2015-2020)
- 7.4 Europe Customer Success Platforms Market Size by Application (2015-2020)
8 China
- 8.1 China Customer Success Platforms Market Size (2015-2020)
- 8.2 Customer Success Platforms Key Players in China (2019-2020)
- 8.3 China Customer Success Platforms Market Size by Type (2015-2020)
- 8.4 China Customer Success Platforms Market Size by Application (2015-2020)
9 Japan
- 9.1 Japan Customer Success Platforms Market Size (2015-2020)
- 9.2 Customer Success Platforms Key Players in Japan (2019-2020)
- 9.3 Japan Customer Success Platforms Market Size by Type (2015-2020)
- 9.4 Japan Customer Success Platforms Market Size by Application (2015-2020)
10 Southeast Asia
- 10.1 Southeast Asia Customer Success Platforms Market Size (2015-2020)
- 10.2 Customer Success Platforms Key Players in Southeast Asia (2019-2020)
- 10.3 Southeast Asia Customer Success Platforms Market Size by Type (2015-2020)
- 10.4 Southeast Asia Customer Success Platforms Market Size by Application (2015-2020)
11 India
- 11.1 India Customer Success Platforms Market Size (2015-2020)
- 11.2 Customer Success Platforms Key Players in India (2019-2020)
- 11.3 India Customer Success Platforms Market Size by Type (2015-2020)
- 11.4 India Customer Success Platforms Market Size by Application (2015-2020)
12 Central & South America
- 12.1 Central & South America Customer Success Platforms Market Size (2015-2020)
- 12.2 Customer Success Platforms Key Players in Central & South America (2019-2020)
- 12.3 Central & South America Customer Success Platforms Market Size by Type (2015-2020)
- 12.4 Central & South America Customer Success Platforms Market Size by Application (2015-2020)
- 13.1 Gainsight
- 13.1.1 Gainsight Company Details
- 13.1.2 Gainsight Business Overview and Its Total Revenue
- 13.1.3 Gainsight Customer Success Platforms Introduction
- 13.1.4 Gainsight Revenue in Customer Success Platforms Business (2015-2020))
- 13.1.5 Gainsight Recent Development
- 13.2 Salesforce
- 13.2.1 Salesforce Company Details
- 13.2.2 Salesforce Business Overview and Its Total Revenue
- 13.2.3 Salesforce Customer Success Platforms Introduction
- 13.2.4 Salesforce Revenue in Customer Success Platforms Business (2015-2020)
- 13.2.5 Salesforce Recent Development
- 13.3 Natero
- 13.3.1 Natero Company Details
- 13.3.2 Natero Business Overview and Its Total Revenue
- 13.3.3 Natero Customer Success Platforms Introduction
- 13.3.4 Natero Revenue in Customer Success Platforms Business (2015-2020)
- 13.3.5 Natero Recent Development
- 13.4 Totango
- 13.4.1 Totango Company Details
- 13.4.2 Totango Business Overview and Its Total Revenue
- 13.4.3 Totango Customer Success Platforms Introduction
- 13.4.4 Totango Revenue in Customer Success Platforms Business (2015-2020)
- 13.4.5 Totango Recent Development
- 13.5 Amity
- 13.5.1 Amity Company Details
- 13.5.2 Amity Business Overview and Its Total Revenue
- 13.5.3 Amity Customer Success Platforms Introduction
- 13.5.4 Amity Revenue in Customer Success Platforms Business (2015-2020)
- 13.5.5 Amity Recent Development
- 13.6 Strikedeck
- 13.6.1 Strikedeck Company Details
- 13.6.2 Strikedeck Business Overview and Its Total Revenue
- 13.6.3 Strikedeck Customer Success Platforms Introduction
- 13.6.4 Strikedeck Revenue in Customer Success Platforms Business (2015-2020)
- 13.6.5 Strikedeck Recent Development
- 13.7 ChurnZero
- 13.7.1 ChurnZero Company Details
- 13.7.2 ChurnZero Business Overview and Its Total Revenue
- 13.7.3 ChurnZero Customer Success Platforms Introduction
- 13.7.4 ChurnZero Revenue in Customer Success Platforms Business (2015-2020)
- 13.7.5 ChurnZero Recent Development
- 13.8 Bolstra
- 13.8.1 Bolstra Company Details
- 13.8.2 Bolstra Business Overview and Its Total Revenue
- 13.8.3 Bolstra Customer Success Platforms Introduction
- 13.8.4 Bolstra Revenue in Customer Success Platforms Business (2015-2020)
- 13.8.5 Bolstra Recent Development
- 13.9 Planhat
- 13.9.1 Planhat Company Details
- 13.9.2 Planhat Business Overview and Its Total Revenue
- 13.9.3 Planhat Customer Success Platforms Introduction
- 13.9.4 Planhat Revenue in Customer Success Platforms Business (2015-2020)
- 13.9.5 Planhat Recent Development
- 15.1 Research Methodology
- 15.1.1 Methodology/Research Approach
- 15.1.2 Data Source
- 15.2 Disclaimer
Data Library Research are conducted by industry experts who offer insight on industry structure, market segmentations technology assessment and competitive landscape (CL), and penetration, as well as on emerging trends. Their analysis is based on primary interviews (~ 80%) and secondary research (~ 20%) as well as years of professional expertise in their respective industries. Adding to this, by analysing historical trends and current market positions, our analysts predict where the market will be headed for the next five years. Furthermore, the varying trends of segment & categories geographically presented are also studied and the estimated based on the primary & secondary research.
In this particular report from the supply side Data Library Research has conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and SOFT) of the companies that active & prominent as well as the midsized organization
FIGURE 1: DLR RESEARH PROCESS
Extensive primary research was conducted to gain a deeper insight of the market and industry performance. The analysis is based on both primary and secondary research as well as years of professional expertise in the respective industries.
In addition to analysing current and historical trends, our analysts predict where the market is headed over the next five years.
It varies by segment for these categories geographically presented in the list of market tables. Speaking about this particular report we have conducted primary surveys (interviews) with the key level executives (VP, CEO’s, Marketing Director, Business Development Manager and many more) of the major players active in the market.
Secondary ResearchSecondary research was mainly used to collect and identify information useful for the extensive, technical, market-oriented, and Friend’s study of the Global Extra Neutral Alcohol. It was also used to obtain key information about major players, market classification and segmentation according to the industry trends, geographical markets, and developments related to the market and technology perspectives. For this study, analysts have gathered information from various credible sources, such as annual reports, sec filings, journals, white papers, SOFT presentations, and company web sites.
Market Size EstimationBoth, top-down and bottom-up approaches were used to estimate and validate the size of the Global market and to estimate the size of various other dependent submarkets in the overall Extra Neutral Alcohol. The key players in the market were identified through secondary research and their market contributions in the respective geographies were determined through primary and secondary research.
Forecast Model
